Draft: the parts in [brackets] must be completed and checked by the company before launch.
1. Parties
This Agreement is made between [COMPANY LEGAL NAME], [ADDRESS], tax office and number [TAX OFFICE / TAX NO], MERSIS number [MERSIS NO], TÜRSAB licence number 15538 ("Bosphora Prestige" or the "Company"), and the individual or legal entity who uses the site or books through it (the "User").
2. Definitions
Site: the website published at [DOMAIN].
Service: the airport and intercity transfers, hourly chauffeur service, tours and custom tours offered by the Company.
Booking: the User's request, through the Site, email or WhatsApp, for a Service at a given date and time, once confirmed by the Company.
Booking reference: the short code given to each booking and used to look it up.
Passenger: the people included in the booking who use the Service.
Driver: the driver assigned by the Company to provide the Service.
3. Subject
This Agreement sets out the terms of use of the Site and the parties' rights and obligations for the Service the User books through it. The date, time, route, vehicle, extras and price in the booking confirmation form an integral part of this Agreement.
4. Membership and account
You do not need an account to book. A User who creates an account can follow their bookings in one place.
You must be 18 or over to create an account or make a booking. The User confirms that the information they give is accurate and up to date, agrees to keep their password secret and is responsible for activity on their account. A User who notices unauthorised use of their account must tell the Company immediately.
The User may close their account at any time. The Company may suspend or close an account used in breach of this Agreement or the law.
5. Bookings
A booking sent through the Site is a request until the Company confirms it by email; the Agreement is formed on that confirmation.
Bookings must be made at least 2 hours before pickup; for anything sooner, the User can message the Company on WhatsApp.
The User must check the date, time, addresses and the number of passengers and bags before confirming. The Company is not responsible for delays or extra costs caused by missing or incorrect information.
The User can look up their booking with the booking reference and the email address used for the booking.
6. Prices and payment
Prices are per vehicle, not per person, and include the vehicle, the driver and fuel. Bridge and motorway tolls, surcharges and extras are shown in the price summary when booking.
Prices are set in Turkish lira. Prices in euros, US dollars and pounds sterling are converted with the Central Bank of the Republic of Türkiye (TCMB) daily rate and rounded up to the next 5. The amount in the confirmation email is the amount payable; later changes to the catalogue or exchange rates do not change the price of a confirmed booking.
Payment is made to the driver in cash at the end of the trip, in the currency shown in the booking. No card payments are taken through the Site. Please have the exact amount ready.
For airport pickups the flight is followed, so a delayed arrival does not cost extra. [FREE WAITING TIME AND EXTRA WAITING CHARGES]. For hourly services, time beyond the booked hours is charged at [EXTRA HOUR RATE].
7. Changes and cancellations
To change or cancel a booking, the User contacts the Company with the booking reference. Cancellations made up to [24] hours before pickup are free of charge. [TERMS FOR LATER CANCELLATIONS AND NO-SHOWS].
Change requests depend on vehicle and driver availability; if a change affects the price, the new price is given to the User and applies once the User accepts it.
Because the Service is performed on a specific date and time, there is no right of withdrawal under Article 15 of the Distance Contracts Regulation; cancellations are governed by this section. [TO BE CONFIRMED BY LEGAL COUNSEL]
If the Company cannot carry out a booking, it informs the User immediately and charges the User nothing.
8. Passengers and luggage
The number of passengers and bags may not exceed the capacity of the booked vehicle. Passengers or luggage over capacity may not be carried; in that case the Company offers a larger vehicle if one is available.
Children need a child seat, which the User must add as an extra when booking. Passengers must follow traffic law, wear seat belts and follow the driver's safety instructions. Prohibited or dangerous items may not be carried.
9. Vehicle changes
The Company may replace the booked vehicle with one of the same or a higher class, for example after a breakdown. The User is informed by email and the price does not change.
10. Liability
The Company provides the Service with due care and in line with the law. It is not liable for delays or disruption caused by traffic, weather, road closures, decisions of public authorities or other events outside its control (force majeure).
[INSURANCE AND LIABILITY DETAILS]. The Company takes reasonable care of items left in the vehicle but is not liable for lost or damaged items unless it is at fault.
This section does not limit your rights under Consumer Protection Law No. 6502 and related legislation.
11. Intellectual property
The text, photos, logos, design and software on the Site belong to the Company or its licensors. They may not be copied, reproduced, distributed or used commercially without the Company's written permission. Scraping the Site with automated tools or using it in a way that disrupts its normal operation is prohibited.
12. Personal data
The User's personal data is processed in line with the KVKK Privacy Notice and the Privacy Policy. A User who books on behalf of other passengers must make them aware of the privacy notice before sharing their details.
13. Changes to this Agreement
The Company may update this Agreement. The updated text takes effect when it is published on the Site. Confirmed bookings are governed by the version in force on the date of confirmation.
14. Governing law and disputes
This Agreement is governed by the law of the Republic of Türkiye. The User may first send any complaint to [EMAIL].
A User acting as a consumer may apply, within the monetary limits set each year by the Ministry of Trade, to the provincial or district consumer arbitration committee where they live or where the transaction took place, and to the consumer courts for disputes above those limits.
For disputes with Users who are not consumers, the courts and enforcement offices of [CITY] have jurisdiction.
15. Entry into force
This Agreement consists of 15 sections. By creating an account or confirming a booking, the User declares that they have read, understood and accepted it electronically; the Agreement enters into force at that moment.